Hi @saintmichele7. I'm guessing that you got an Office 365 account for free when you registered your domain. You're not obligated to use that service if you don't want to. (I'd recommend turning off automatic renewal for it if you aren't going to use it, though.) If you can post the domain name and specifically what email service you're trying to use with the domain, someone here may be able to suggest why it's not working for you. Good luck!
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