Try completing the process in an incognito or private window. Caching sometimes causes the issue you're seeing. If that doesn't work, you'll probably have to contact phone support or live chat.
I am a GoDaddy End User - Just Like You * Please note that I offer free advice on this forum. I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *
Once your issue is resolved, please be sure to come back and click accept for the solution