We have problems with the emails we send to our clients as some of them do not receive our emails. This mainly happens in cases that we use “reply all” in responding to our emails. This has happened with different addresses which shows that the problem is with the server we use for sending our emails. When we type the email address in our emails, this problem does not happen while when we use “reply” or “reply all” services, this happens.
Hi @Bayan-Emrooz, thanks for posting.
It's tough to say why this might be happening without a bounceback. Were you receiving a bounceback error message? If so, could you provide the text of that error message? A member of the community might be able to provide more insight with that information.
If you are not receiving a bounceback, that might indicate that the recipients are receiving the email, but they are flagged as spam and delivered to their spam or bulk mail folder.
That sounds like something you'd definitely want to reach out to our support team to troubleshoot. They'll need to test this out to see if they can duplicate. Any time one of our services is not working as it's intended, it's best that you reach out to support either by chat or phone. Chat, if available, will be at the bottom of this page. Our phone numbers are here: http://x.co/247support