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Problem with "Reply All" of Email

We have problems with the emails we send to our clients as some of them do not receive our emails. This mainly happens in cases that we use “reply all” in responding to our emails. This has happened with different addresses which shows that the problem is with the server we use for sending our emails. When we type the email address in our emails, this problem does not happen while when we use “reply” or “reply all” services, this happens.

3 REPLIES 3
Moderator
Moderator

Re: Problem with "Reply All" of Email

Hi @Bayan-Emrooz, thanks for posting.

It's tough to say why this might be happening without a bounceback. Were you receiving a bounceback error message? If so, could you provide the text of that error message? A member of the community might be able to provide more insight with that information.

If you are not receiving a bounceback, that might indicate that the recipients are receiving the email, but they are flagged as spam and delivered to their spam or bulk mail folder.

^Gary

Gary - GoDaddy | Community Moderator
24/7 Support | Check System Status

Re: Problem with "Reply All" of Email

Thank you for your response. Please note that we do not receive any bounceback. Our clients inform us that have not received any reply from us and we have to send them again our response. First we though it has just happened with one of our clients, so we asked them to check if our message has been listed in their spam box. They did, but it was not even listed there. After we realised that it is not just this client that do not receive our response but others also notified us that did not receive any response from us. 
 
Currently we are typing all email addresses and then send them the message. But it is very frustrating and time consuming. Hence, I appreciate if you duly consider what can be the reason because when we type the address (for any number), they receive it. So this show that the email does not go to spam list, but it is a problem with “reply” or “reply all” i.e. automatic listing of the email addresses.
Employee
Employee

Re: Problem with "Reply All" of Email

Hi @Bayan-Emrooz.

 

That sounds like something you'd definitely want to reach out to our support team to troubleshoot. They'll need to test this out to see if they can duplicate. Any time one of our services is not working as it's intended, it's best that you reach out to support either by chat or phone. Chat, if available, will be at the bottom of this page. Our phone numbers are here: http://x.co/247support

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support