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Receiving external emails

I have successfully setup my GoDaddy email and have Wix website hosting. I am able to send emails externally but not receive.

The error message is:

Address not found
Your message wasn't delivered to info@compassmarketingsolutions.com.au because the address couldn't be found or is unable to receive email.
LEARN MORE
 

 

This link will take you to a third-party site

The response from the remote server was:

550 5.1.1 <info@compassmarketingsolutions.com.au> Recipient not found. <http://x.co/irbounce>

 

Can you please provide assistance and further instructions?

1 ACCEPTED SOLUTION

Accepted Solutions
Super User II
Super User II
Solution

Re: Receiving external emails

@compassm 

 

I assume you are using Office 365 as you have added an MX record for that - you need to remove the 2 GoDaddy MX records

 

Then you will be good to go



I am a GoDaddy End User - Just Like You
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* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

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1 REPLY 1
Super User II
Super User II
Solution

Re: Receiving external emails

@compassm 

 

I assume you are using Office 365 as you have added an MX record for that - you need to remove the 2 GoDaddy MX records

 

Then you will be good to go



I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post