Setting Up Email for Office 365 Email Essentials

[GlennH]

I'm trying to set up email for a friends website. I admit I'm an amateur at this and I've followed all the steps in setting up the email for Office 365 Email Essentials but keep getting this error message:

___________

Undeliverable

p3plibsmtp02-06.prod.phx3.secureserver.net  rejected your message to the following email address:

***********@***********.com

The address you sent the message to wasn't found at the destination domain  etc...

__________________________________________________________________

I'm obviuosly doing something wrong but I don't know what. If anyone could give me some advice and a little point in the right direction I would be eternally grateful.

Thanks in advance.

GlennH.

[Muse · Accepted solution]

@GlennH

Now that they are on Office 365, the DNS record for domain in question should have a Microsoft MX server info and two Microsoft/outlook TXT records.

The fact you are getting a secureserver.net error indicates makes me wonder if the Microsoft records are not yet in place on the domain's DNS record.  

Did you check these instructions?  Then there are a bunch of videos here.

HTH!

[GlennH]

Thank you so much. You're an absolute legend.

Email is now working. I can't thank you enough.

Warmest regards GlennH.