This topic has been marked as resolved when it is still occurring despite me following those instructions.
Solved! Go to Solution.
If you're still experiencing issues with this, even after following those instructions, you should probably call into phone support or contact live chat so they can do more in-depth troubleshooting as it pertains to your issue specifically.
Once your issue is resolved,
please be sure to come back and click accept for the solution
Hi @Justin789. Occasionally threads become abandoned and one of the community managers will choose a solution that is available and close the thread. That's why the thread in question was closed. There is a more in-depth discussion about this issue on this thread, which is still open for comment.
If you need to speak with support and don't wish to call, you can reach out to our chat support team. They are available Monday - Friday, 5 am to 6 pm (UTC/GMT -7) on the United States - English version of our website. Just click the "Contact Us 24/7" link and you should see the option to chat if your visiting within that timeframe.