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Unable to receive some incoming emails

Hello all,

 

I've just purchased a Godaddy Linux VPS. We could not receive some incoming mails for some time. In WHM, I track email delivery and they are not there. There is no bounce back returning back to  sender . I don't know where those email go.

 

Please help advise. Many thanks.

7 REPLIES 7
Anonymous
Not applicable

Re: Unable to receive some incoming emails

Hi @radakhlouk,

firstly, what is your domain name?

Re: Unable to receive some incoming emails

Hi, the domain is srv-cambodia dot com.

Re: Unable to receive some incoming emails

Hi  @Anonymous,  as an example, today there is no incoming  mail from  this email  (logistic   at goodhill.com.kh )   while around 30 Jun we received just fine. The sender  tried re-sending multiple times but no bounce back and delivery report  in whm shows empty with that sender. Some emails are delayed 1 day or half a day until it arrives at the server and some others went missing.

 

Please kindly help.  Many thanks for your help.

Anonymous
Not applicable

Re: Unable to receive some incoming emails

Hi @radakhlouk,

i will try and help with this later today. I'm not ignoring you, just so many things to do......... 😊

I have approx a ton of steel to move too............ don't ask lol 😊

 

"I can't multi task, I'm just a multi faceted diamond geeza"

Re: Unable to receive some incoming emails

Hi @Anonymous.  Hasha. Yes, please take your time. 

Anonymous
Not applicable

Re: Unable to receive some incoming emails

@radakhlouk,

Firstly you say you bought a Godaddy Linux VPS........

I do not see this........!

 

Solution

Re: Unable to receive some incoming emails

@Anonymous

I contacted the support agent last night and now the case was resolved.

Many thanks.