Messages from my wordpress contact form should be reaching my godaddy email but I'm receiving nothing, though otherwise this email account works fine. Can you please help?
my domain is kitchenhood.ch.
Solved! Go to Solution.
From your DNS records, I can see that your MX are:
Should that be ok?
What hosting plan are you using?
Thanks for that!
Then it seems my MX isn't correct as per the guidance. Someone else set it up for me so I don't know if there's a reason for that. Should I change it? (of course I have no idea how!)
I use office 365.
@botnino Oh, I see... can you check something for me?
I need you to go to your domains panel, click at the [...] icon at the right of your domain and select Manage DNS. Then take a screenshot, or copy and paste the DNS records, and post them here?
If you take a screenshot, use a service like https://imgbb.com/ to post it, since the images have to be approved by a mod before being shown to other users.
I guess the server tries to send the email, but it's getting rejected by office365.
Thanks again! Pasted below are my DNS records, or if you can't see them I also put them up here:
|MX||@||kitchenhood-ch.mail.protection.outlook.com (Priority: 0)||600 seconds||Edit|
|TXT||@||v=spf1 include:spf.protection.outlook.com -all||600 seconds||Edit|
|SRV||_sip._tls.@||100 1 443 sipdir.online.lync.com|
|SRV||_sipfederationtls._tcp.@||100 1 5061 sipfed.online.lync.com||1/2 Hour||Edit|
Hi @botnino, thanks for the info.
Let's try with this. Add to your DNS records, these entries:
|TXT||@||v=spf1 a mx ptr include:secureserver.net -all|
|TXT||admin||v=spf1 a mx ptr include:secureserver.net -all|
And check if that works.
If after a few hours it doesn't work, you can delete those records, so it gets back as it was before.
Let me know if that solves it!
As mentioned the change in DNS records didn't help, but I found this video online and that fixed the problem! Perhaps this would also help others.
Thanks again for your help,