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Mysticone
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Workspace Email - Message filtering issue

I have added a filtering rule on my workspace email to filter emails to xxx@xxx.com send to folder xxx. Then I tested sending email over to the inbox with matching xxx@xxx.com but the system does not automatically route it to the folder xxx. I refreshed the inbox and this mail still sits in the inbox until I go into the filter rule settings and apply it manually then it starts to filter and move it to the xxx folder. I sent another email to match the filter but again it sits in the inbox without action. Only actions when I manually click apply on the rule.

Isn't it suppose to filter automatically as emails come in?

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