Hi @jodyr@wecsservices. My guess would be that the domain that you set up the email address with isn't using the right MX records to host email on our cPanel accounts. You can take a look at this article for information on the right DNS records to have with cPanel. Hope that helps. If not, feel free to provide more information. Others in the community may be able to provide you with additional suggestions.
JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.