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can't receive or send email ?

i created 3 mails  when i go web mail i can send and receive but only from and to them only but i cant receive or send to any other mail from other domains like to @gmail.com for example ??

live chat is un available and no is not working in my country !?

1 REPLY 1
Moderator
Moderator

Re: can't receive or send email ?

Greetings @Mwageh ,

 

I want to help, but you didn't specify Office 365 or webmail. However, I will go with Office 365, currently our most popular email solution. It's unfortunate you are unable to contact us, have you tried all the options at support.godaddy.com ?

 

In any case, if you are using Office 365 email, Microsoft offers this good troubleshooting index with some test tools that may be of use.

 

https://support.microsoft.com/en-us/help/2757871/office-365-mail-flow-troubleshooting-index

 

Also, the fact that you can communicate within your own email suggests maybe a settings issue where "the world" cannot see or communicate with you. Again unless you check it with our online help articles, this is something only support could identify.

 

I hope that helps,

Thomas D. - GoDaddy | Community Moderator
24/7 support available at x.co/247support