Thanks for posting in The GoDaddy Community! I'd really like to help, but this isn't much to go on. We don't know the type of email, whether it's new or worked and stopped working, or much else to assist with...
My best suggestion is that you contact 24/7 Support. They can verify your account and assist you specifically.
Best of luck,
Thomas D. - GoDaddy | Community Moderator 24/7 support available at x.co/247support