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emails are not forwarding

I'm trying to forward my emails to another email address from a custom domain email which I own. Under "my products" -> workspace email -> email forwarding 100 pack I've added the custom domain email along with the forwarding email. However it bounces back and does not go through. I understanding the dns can take a while to reset, but it's been about a month. Any ideas? I've looked under "manage all" and the email is there and is correct....

4 REPLIES 4
Super User III
Super User III

Re: emails are not forwarding

@NR5P 

 

What is your domain so we can take a look at your DNS settings?



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New

Re: emails are not forwarding/?isc=gdcommment

nr5p.com is the domain. nathan@nr5p.com is the email I'm trying to use to
forward to my other email
New

Re: emails are not forwarding

@PL281 

 

nr5p.com is the domain and nathan@nr5p.com is the email I'm trying to use to forward to my other email.

Moderator
Moderator
Solution

Re: emails are not forwarding

Hi @NR5P!

 

It looks like this email forwarding is not working due to your domain not showing any MX records. When I perform a DNS Dig on the domain, no MX records are being reported. You will want to ensure the following MX records are added:

mailstore1.secureserver.net     with a priority of 10
smtp.secureserver.net      with a priority of 0

 

The "Host" for these records will be the @ sign.

 

Once you have this added, the email forward should start working shortly after. 

 

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