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not getting email from my workspace account

not getting email from workspace email (@allisonhaynespsychology.com.au)

Hi, I noticed that my outlook account was not getting my emails, so I went to the godaddy site to make sure it was forwarding properly and I discover that there are no emails there either. the last email was dated 23/04/2020, yet I know I should be receiving multiple emails a day.

I have umlimited space. the email is set up on the old workspace system, and  I also have a new domain with the email set up through the office email set up (the new one). that one is working fine. Any ideas what might be happening? thanks so much

2 ACCEPTED SOLUTIONS
PL281
Super User IV

@locdirector 

 

I suggest reaching out to Wix as that is where your DNS is managed - Currently there is no DNS zone file so your website / email / etc is all down. - it looks like it was updated on May 13th

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

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View solution in original post

Thank you, from your info I managed to work it out with the web design team it was their mistake. Much appreciated!

View solution in original post

2 REPLIES 2
PL281
Super User IV

@locdirector 

 

I suggest reaching out to Wix as that is where your DNS is managed - Currently there is no DNS zone file so your website / email / etc is all down. - it looks like it was updated on May 13th

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post

Thank you, from your info I managed to work it out with the web design team it was their mistake. Much appreciated!

View solution in original post