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office 365 premium unexpectedly unlicensed + mailbox missing

Hi, 

 

Has anyone ever had an office 365 premium account resold from GoDaddy suddenly become unlicensed in Microsoft's 365 admin center? therefore blocking all access to 365 apps at portal.office.com  and blocking the users mailbox.

 

GoDaddy being their usual unhelpful selves just tell us to wait 72 hours.My users can't be without email for that extended period of time.. so any help and advice would be much appreciated. 

 

Thanks, 

1 REPLY 1
Super User I
Super User I

Re: office 365 premium unexpectedly unlicensed + mailbox missing

Hello @glasgowfsl 

 

That is very unusual indeed. Never heard of that happening. I could see if you forgot to renew/pay the invoice of the product, but not just up in the air. 

 

Was this issue every resolved, just curious?


Very Respectfully,

Drew Davis
Navy Veteran and Entrepreneur | GoDaddy Pro user | "Proud to be serving others!"

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