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onedrive for mac sync issues

I have installed one drive using my go daddy account, but the sync client does not sync the files that are in the cloud to my mac computer.  It is installed and appears to sync but none of my files appear there.  I have uninstalled office 365 and reinstalled it but the problem remains.  I also cannot sync those cloud files to another user's computer, both are macs.  I have called support 6 times in one day but they dont have any idea what the problem is.

1 REPLY 1
Community Manager
Community Manager

Re: onedrive for mac issues

Hi @tommixx, I'd recommend taking a look at this article on Microsoft's support site: https://support.office.com/en-us/article/Fix-OneDrive-sync-problems-on-a-Mac-6129abf1-a6c8-4526-9d66....  It will give you some steps to try and fix the issue.  If you continue to have an issue after trying those steps, you can send an email to the OneDrive team by clicking on the email link at the bottom of the article.  

 

MPC