Good day, all.
My first post, please go easy on me.
I have a contact form, created by a third-party on-line contact form generator. I have several of these forms operating correctly on several sites on my cPanel-type hosting plan.
However on a site, different hosting plan, which is Deluxe Web Hosting Linux, it will not send the email out, using the exact same form.
I've contacted chat support (seems to be mostly sales oriented, they dodge technical questions) and also called the support phone number. Again, they gave me a convoluted explanation, the gist of which is, we'll be happy to help me, for only $299!!! What?
Any suggestions? Even though I've been a GoDaddy customer for many years and usually very happy with the support, I'm thinking of moving to a different provider because of the recent poor support I've received.
Thanks very much for your time.
you say the form won't work on a different hosting plan. It's not a windows plan?
what type of platform is your site on? Developer / CMS ?
The hosting plan they work on is cPanel.
The one it will not work on is a Shared Linux Plan,
no Windows. Had been working fine for a few years.
Plain old shared plan, has one main domain and
five sub-domains, all one page sites, no contact
forms. The form quit working before the sub-domains
The php contact form worked fine until a while
back, don't know how long, just hadn't been getting
emails from it and started investigating.
As I said originally, I spoke to tech support and the only
thing they offered was a $299 option to check the site
for me. This is a very small business site and we really
cannot afford that. Lately, every time I call or chat, all
they seem interested in doing is selling more product,
not helping me fix what I already pay for.
Thank you for your response and assistance.