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"DNS error" on my emails. Can't receive emails.

My domain name and email is with GoDaddy.  My store is with Shopify.  Emails sent to my email get the below error message.  How can I fix this?  customerservice@singwithmydog  (that's my  email address)

 

DNS Error: 38880415 DNS type 'mx' lookup of singwithmydog.com responded with code NOERROR 38880415 DNS type 'aaaa' lookup of singwithmydog-com.mail.protection.outlook.com. responded with code NXDOMAIN 38880415 DNS type 'a' lookup of singwithmydog-com.mail.protection.outlook.com. responded with code NXDOMAIN

 

 

1 REPLY 1
Super User II
Solution

Re: "DNS error" on my emails. Can't receive emails.

Hello , I hope you are well. You've followed the instructions to set up Office 365 from GoDaddy on an external domain, and now you're getting the message Check your MX records and try again, or not receiving email after 48 hours. You may need to delete some old DNS records that are no longer needed.

  1. Log in to the external domain account where you are setting up Office 365.
  2. Follow the instructions for adding DNS records to your external domain.
  3. Delete any MX records that are not part of the Office 365 setup instructions, such as the mailshare1 and smtp records.
  4. Delete any autodisc SRV records.
  5. Delete any secureserver.net TXT records.
  6. Save your changes.

It can take up to 24 hours for these changes to go into effect. Log back into the GoDaddy account where you are setting up Office 365 and see if your new email accounts are working. If not, call Support.

 

Zulfiqar Anees | GoDaddy PRO | Founder/CEO at TechMag, ZulWeb, Enter To Study