Skip to main content
Help Center
The GoDaddy Community will undergo maintenance starting on Tuesday, August 3rd at 3pm PST / 6pm EST. Learn more
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Go to solution

"Send on Behalf" with email alias via GoDaddy custom Domain

Hi All,

 

Introduction:

I have MS365 Personal Subscription and want to upgrade to MS365 Family Subscription, to then setup my family. I thought I'd invest in doing so and make use of a new GoDaddy custom domain and then connecting and adding the personalized alias. However, before I upgrade the subscription, I wanted to test functionality making sure all works as expected, however I'm experiencing this showstopper situation and if it can't be "fixed", then I'm not going with Family Subscription and also not repeat this exercise for other families unfortunately.

 

Issue:

When sending an email to external parties, using the new alias from address,

(which didn't need to manually type, but just select: "someone@customdomain"),

the emails are delivered but with the unfortunate "send on behalf" tag which is then also identified as suspicious because the sender is different from the from address.

 

Result:

Am I missing something? Should I make my new custom alias the primary address? I can't use this whole premium solution to send such tagged emails if this is going to be the case, who would want to ? Manual client-side whitelisting isn't worth the effort.

 

Supplemental:

- Using a standard alias with a Microsoft Domain does not tag it, it works as expected.

- Email header results from the custom domain alias: SPF=pass, DKIM=pass, CompAuth=failed, DMARC=not configured even with Microsoft Domains such as @live, @hotmail, @outlook. (Would've wanted to add the DNS record for DMARC to reject as a next step).

 

Here are a couple of screenshots from Outlook clients on pc & mobile, and even GMail on web is complaining:

 

Cyberflake_1-1623832631598.png

Cyberflake_2-1623832685639.png

Cyberflake_3-1623832705659.png

 

1 ACCEPTED SOLUTION

Please take note that I seemed to have resolved the issue by recreating the association on outlook.com settings page for the custom email domain. Please visit here to see screenshots and how to. "Send on Behalf" frustration with a personalized email alias - Microsoft Community

 

Thank you. 

View solution in original post

3 REPLIES 3
PL281
Super User IV

@Cyberflake 

 

That is because it is an alias - If you want to do what you are talking about you really need to have an email hosting account.

The Microsoft 365 product you have is just the office suite not the email hosting with it.

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

Newma
New

Thanks

Please take note that I seemed to have resolved the issue by recreating the association on outlook.com settings page for the custom email domain. Please visit here to see screenshots and how to. "Send on Behalf" frustration with a personalized email alias - Microsoft Community

 

Thank you. 

View solution in original post