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subfolders in workspace email, not showing up on android phone email app

First time trying to use the forum. I didn't see the exact problem when I searched.  I have a few subfolders when I log into the PC to see my workspace emails, but I really like to see these folders on my phone. Any suggestions?

 

thanks

1 REPLY 1
Community Manager
Community Manager

Re: subfolders in workspace email, not showing up on android phone email app

Hi @tsuri. Welcome to GoDaddy Community! If all the messages are available in the account when you check it via desktop, then it seems likely this is a limitation of the app you're using to check mail. My guess would be that it has a configuration that only pulls in messages that are within a certain date range or something like that. You may want to double check the app's settings to see if this can be changed or updated. You could also try using a different mail app to see if it happens in the same way there. Hope that helps. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.