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webmail is not receiving emails from personal gmail account emails

Dear Support Team,


I'm facing a issue with webmail. When people sending email from their personal gmail account, webmail is not receiving those emails. Sometime it's bounce back  1 or 2 days later with "Delivery Incomplete".  From last week is happening. But it works well on a week before. 


Kinldy provide permanent solution for for this issue. 


Community Team
Community Team

Hi @sangiliraja, can you provide some more details about the bounceback messages that these senders are receiving?  Is there an error code or additional error details contained in the messages?  The bounceback will typically indicate exactly why a message was rejected or undelivered.  Thanks.