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All Websites Down - Plesk Deluxe Hosting. Couldn't login to FTP 530 error

Status.godaddy.com says there are no issues with GD hosting but I can't access to any of my websites hosted at Plesk Deluxe hosting.  There's 500 Server issue and definitely not from my side. 

My hosting is for rolpovms.com.  

Also, I can't login to my FTP account. The error says 530. 

 

Unfortunately, there is no good support for users from Nepal. No chat support as well. 

2 REPLIES 2
Super User II
Super User II
Solution

Re: All Websites Down - Plesk Deluxe Hosting. Couldn't login to FTP 530 error

HI 

 

Try to connect using these steps.

1.go to your ftp accounts on cpanel.

2.click on configure ftp clients.

3.note down the server ip address of the hosting account for Ex;(127.0.0.1).

4.open filezilla and goto site manager .

5.in host field write down the ip address of the hosting server and port 21.

6.In encryption tab only use plain ftp insecure.

7.In logon method select Ask for password.

8.enter the username & password shown in configure ftp clients.

9.its done it connects automatically.

 

 

Zulfiqar Anees | GoDaddy Pro | Founder/CEO at FastTech Media, TechMag, and ZulWeb.

Re: All Websites Down - Plesk Deluxe Hosting. Couldn't login to FTP 530 error

Hi Zulweb, 

Yes, it did resolve on its own. I am almost sure its not invalid settings from my end but might be due to some patches GD had yesterday. 

 

Also can you suggest on what's the best method to connect with GD support from Nepal. Phone call is not reliable especially when your call is in hold for 15+ minutes.