Problems with FTP (again) reinstalled FileZilla onto my laptop.

[damouk23]

Hey guys,

I have just reinstalled FileZilla onto my laptop and managed to get the settings for it from my old laptop and used it to set up the ftp for my website.

Now, when I go into getting a connection set up, I first get this box:

And then I get this message once I press 'OK'.

Can anyone tell me what's going on, please?

[JesseW · Accepted solution]

Hi @damouk23. A 530 error usually means that the username or password don't match for the account you're trying to access. You may want to try resetting the FTP password to see if that helps. If it doesn't, then there might be an issue with the account in which case you'd need to connect with our hosting team so they can take a look. I hope that helps.