My plesk hosting is down. I tried to call tech support 2 times but they keep saying waiting for two hours. but it took 3 days already. They can not do anything to solve this.
I can not login to ftp too.
500 - PleskUtilException
Site somesite.com doesn't exist at (WebServerMap::get line 187) at getDirectoryInfo(somesite.com, )(WebServerAdapter::getDirectoryInfo line 2142) at getDirectories(somesite.com, )(WebServerAdapter::getDirectories line 2183) at execute console command --list-wdirs(vconsoleapp::start line 93) at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin64\websrvmng" --list-wdirs "--vhost-name=somesite.com" "--wdir-name=/"(vconsoleapp::run line 110) (Error code 1)
i dont know what wrong with this and can not do anything.
Hello @redcodeyz and thank you for reaching out to the GoDaddy community.
Is the somesite.com not listed in the vhosts?
what do you mean vhosts?
I think they are listed, i click on them. Some of the websites work now, some still show that errors. it has been 2 weeks. ( but Godaddy said a couple hour )
That you can't fix or do anything from plesk or access file.
You must backup via ssh/rdp or server admin help (backup file/db) - After done del everything (also user via user groups, Plesk can't do that).
Now, you can created new domain/Subscriptions - transfer your file again and everything fine for you