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toshiusa
New

Certificate fails to identify the key.

Hi,

 

I can't install SSL, got error of Private Key "The key does not match the certificate.".

I think server doesn't have Key file, because I changed server 2 month ago.

In this case, How can I install SSL?

Many thanks.

Server: Apache, Linux, cPanel

 

 

1 REPLY 1
Heather
Employee

Hi there @toshiusa!

 

Thank you for posting! It's difficult to know what's happening with your certificate without knowing all the detail. I'd recommend reaching out to our support team to troubleshoot this with them.

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support