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Rekeying - An unexpected error occured

We have tried to re-key one of our certificates over the past few days as it had expired, for this we generated a csr and uploaded it in the re-key page to save and then save and submit however received the error, "An unexpected error has occurred".


With this we called godaddy support for assistance who said that the csr was correct and it was do to with the Cache on the PC. We have since tried it over multiple PC's at multiple sites with no success and a call to godaddy just leading to being told you need to try a new machine, someone please help!!!!