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Unable to find the appropriate private key for the certificate

I tried all the instruction and still get this error, 


follow this link


check csr, downloads key select IIS, but still get private key error above


any way of solving that?


I tried calling support, but no help


@JeanDolphin Jean im having the same issue now, did you find an answer?

the problem was the CSR, you need to delete and recreate the CSR then do everything over.  By recreating the CSR and use it, you will get a new key and the .ca then supply it that should work