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JewonYoo
New

Unable to verify the domain for my SSL Certificate.

Domain verification failed during certificate renewal.

I tried to connect to the customer center in Kodi but I can't connect in any way.

I have no choice but to leave a message in the community.

My domain is web.It's acuvue.co.kr.
Unique ID is 8d54ch0gi36kd8oj6jqgoauo01

HTML files are also uploaded normally.
https://web.acuvue.co.kr/.well-known/pki-validation/godaddy.html

Check for HTML/DNS
Press the button and still
"Unable to verify your domain. Please confirm that you have followed all steps listed below."
An error occurs.

Please check it quickly.

1 ACCEPTED SOLUTION
PL281
Super User IV

@JewonYoo 

When I go to the link you provided I get a 404 error - if that HTML page doesn't resolve the SSL system won't validate your domain.

 

We are end users here in the community so we can't make the domain validate - we can only make recommendations as to what to do.

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

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View solution in original post

3 REPLIES 3
PL281
Super User IV

@JewonYoo 

When I go to the link you provided I get a 404 error - if that HTML page doesn't resolve the SSL system won't validate your domain.

 

We are end users here in the community so we can't make the domain validate - we can only make recommendations as to what to do.

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post

@PL281 Hi,

I removed the HTML file for the test.
I uploaded it again. Domain verification still fails.
Is there any way I can contact the customer service center in Korea?
Chatting in the ancient customer service center is not connected.
The Korean customer center is no longer open.

JesseW
Community Manager

Hi @JewonYoo. Hopefully you've been able to resolve this issue. If not, our call center for Korea is still available at the number listed here, which is +82 808802111. I hope this helps. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give likes.