Dear SmartLine Team,
Can we please all agree that a zero second message is NOT a voicemail?!? It does not warrant an email with a subject of "Voicemail message from (555) 555-1212". And you don't need to say "No transcription available." Of course there's no transcription, because the message is ZERO SECONDS LONG. No transcription is POSSIBLE. 🙂
How about a subject of "Call (with no message) from (555)-1212" and a body of "No voicemail was left for this call."?
Similarly in the SmartLine app. A "No transcription available" item that when tapped leads to a 0-second "message" that can't be played is silly.
I hope this can be improved. Thanks!
Larry
Thanks @LarryD for the suggestion and feedback. 🙂 We'll share your feedback with the SmartLine product team to improve the voicemail experience.
Thanks,
Helen