cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Go to solution

Calls coming through but no one is there

I purchased this smartline about 2 months ago. I have not given the number to anyone since I am still in the process of developing my business. I continuously receive calls to that line that just ring once and hang up. If the number comes through on my phone caller ID then it shows as my smartline number. If I check the smartline app, there is sometimes a different number that displays. I try to call the number back and they do not answer or respond to text. 

 

I received a text from a smartline person - Larry - who told me to contact with any issues, but I receive no response there either. I know it's cheap, but it's pretty annoying. If anyone can provide any assistance other 2nd line alternatives, then that would be helpful as well. I am getting frustrated reading through this forum finding that people are having issues with simple things like caller ID, text messages, Picture through text. Since I'm already experiencing issues and haven't even started using the line, I'm looking for alternatives. Is it possible to keep this number in the even that I do change providers? Just keeping my options open. 

 

Thank you 

3 REPLIES 3
Moderator
Moderator

Re: Calls coming through but no one is there

Hey @chee123,

 

Were you still running into this issue with your Smartline account? Unfortunately, this sounds like an account specific issue you may want to reach out to our live support teams via phone or chat about as we can't review this specific case over a public forum. 

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support
New

Re: Calls coming through but no one is there

I'm having the same exact issue. It's almost every day. It rings - i pick up after the first ring only to find the caller hung up. Are these lost customers or telemarketers...or what?! It's super annoying - to the point I want to cancel my subscription.

Product Team
Product Team
Solution

Re: Calls coming through but no one is there

Hello @hrae

 

Thanks for reaching out.

 

I think what you're experiencing is spam or robo calls.  It is an industry wide issue as numbers are recycled with different carriers and the history that the previous owner had is spilled over to the new owners. This issue is not unique to GoDaddy SmartLine and happens often with cell phone numbers from major carriers too. 

 

Spam calls is the #1 issue that entire telecom industry is going through, it is even on the radar for FCC (Government agency to regulate telecom) to find a solution.  If you like, we would be happy to exchange your current number for another number.  Please private message me your SmartLine #.

 

Thanks,

Helen