Thanks for reaching out to us!
There are a few reasons why SmartLine calls won’t ring your Phone:
If none of the above steps work for you, would you be willing to do a couple of test calls with us today? Do you know what the caller hears when they call your SmartLine number? How many rings do they hear, and do they get your SmartLine voicemail greeting? Please send me a private message with your SmartLine #.
Same problem here! Was alerted by a contact who tried to call several times over 2 days. Trouble shooting phone calls to support 3 times did not resolve. Cell carrier finds no issues. All test calls from support and cell carrier go through! Oddly, calls from my own home landline do not go through, neither did contact's multiple attempts from a retail store, but calls from another cell in the house go through!! Still looking for resolution as I cannot miss important calls on this line. Hopefully developers are working on a resolution QUICKLY! I know you are better than this GoDaddy!
I had the same problem but in reverse. Calls from my SmartLine were not being completed to my landline.
Could my solution be true but in reverse for your circumstance? Meaning could SmartLine need to add your landline number area and region code to their allowed exchange database?
The solution to my landline not accepting calls from my SmartLine number, was to speak with my local phone company and they confirmed the second set of numbers in the phone number were not in the local phone company's allowed phone exchange database.
Where 570-800 numbers were not allowed through the exchange.
The answer was to have them add these numbers, to the allowed exchange database, then everything worked.
Just a suggestion to you on a possible answer to the issue.