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Can I retrieve all of my text messages that were accidentally deleted?

My son accidently deleted all of my text messages from SmartLine. Can I get a backup copy of them from Go Daddy?

6 REPLIES 6
Employee
Employee

Re: Text Log Needed

Hello @desertmoose9

 

Thanks for reaching out to us!

 

Sorry to hear about your situation, but unfortunately there isn't a way to provide you a backup copy of your text messages.

 

Thanks,

Helen

Re: Text Log Needed

Helen,

 

If I cannot get the actual text messages back, is there a way that you guys could send me a log file or spreadsheet of them? Even if it's raw data? That way I would be able to pull the relevant information out and store it somewhere else.

 

Thanks,

DM

Employee
Employee

Re: Text Log Needed

Hello @desertmoose9

 

Unfortunately deleted text message are not recoverable.

 

Thanks,

Helen

Re: Text Log Needed

Helen,

 

Are you saying that you guys do not keep a backup of the data? Do the text messages only live on the phone and not in your system at all?

Employee
Employee
Solution

Re: Text Log Needed

Hello @desertmoose9

 

Once messages are deleted they are not recoverable.

 

-Helen

Re: Text Log Needed

I thought messages where treated the same as email and had to be saved on your servers for two years as per federal law.