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Cannot make a call using the app

When I try to make an outgoing call, I get this message:

 

"Please enter a valid 10 digit US/CAN number to make a call."

 

Also won't let me send texts sometimes. Anyone know what's up?

6 REPLIES 6
Employee
Employee
Solution

Re: Cannot make a call using the app

@mauimark

 

Thanks for reaching out to us!

 

You're getting this error if you're trying to dial a number that is not based in the United States, this includes US territories like Puerto Rico.  We don't support international calling or texting yet.

 

If the number you're trying to reach is indeed a US number, please send me a private message with the number you're trying to contact and we can look into your issue further.

 

Thanks,

Helen

Re: Cannot make a call using the app

Is there plans to allow me to call international numbers outside of the US?
Employee
Employee
Solution

Re: Cannot make a call using the app

Hello @Hokumana

 

Thanks for reaching out to us!

 

We currently don't offer international calling yet but we plan to offer it in the future.  Unfortunately we don't have a shareable timeframe yet.

 

Thanks,

Helen

Re: Cannot make a call using the app

hey,
i couldn’t make any successful call so far Can you please help me out?

Re: Cannot make a call using the app

Thanks for the reply. I am sorry to hear this. I need a service that allows me to make international calls. Please make this an option soon or this service will be obsolete for me.
Employee
Employee

Re: Cannot make a call using the app

Hello @ufukcali 

 

Thanks for reaching out.

 

Please send me a private message with your SmartLine # and the number you're trying to call.

 

-Helen