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Custom Ringtone

Does anyone know if there is a way to set up a custom ringtone for the smart line number, that's different from the phone ring tone.?

5 REPLIES 5
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Re: Custom Ringtone

 
Employee
Employee
Solution

Re: Custom Ringtone

@mii, @ProFetus01

 

Thanks for the question! You can set a custom ringtone and even a custom image to go with your SmartLine number. To do this:

 

Go to your phone's native contact settings, go to the contact named "SmartLine Call" (for iOS) or "Business Call" (for Android).

  • Ringtone: Click edit, and set your ringtone preference.
  • Image: Click edit (under the image) and select take/edit/choose/delete photo to change your image preference.

Thanks!

Re: Custom Ringtone

I've done this, but when someone calls my SmartLine number, it rings the same as my personal line even though it's set to ring otherwise.

Employee
Employee

Re: Custom Ringtone

Hello @hnholmes

 

Thanks for reaching out.

 

Please private message me a screenshot of your SmartLine contact with the custom ring tone and we'll investigate further.

 

Thanks,

Helen

Solution

Re: Custom Ringtone

in your Iphone contacts be sure you have your Smartline dialing number as well as your personal Smartline number in your contacts. Then the custom ringtone should work.