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    msphoto
    New
    ‎12-09-2018 07:04 AM
    ‎12-09-2018 07:04 AM

    Message Failed to Send - business line - SmartLine

    As of this morning, I am getting an error message when trying to send text messages. I am getting "Message Failed to Send" even though I have perfect signal and I even tried restarting my phone. This is my business line, so I need to be able to send messages.

    Product:
    1 REPLY 1
    AlohaHelen
    Product Team
    Product Team
    ‎12-27-2018 01:47 PM
    ‎12-27-2018 01:47 PM

    Hello @msphoto

     

    Thanks for reaching out.

     

    You may get the error "Message Failed to Send" for the following reasons:

     

    1) You're trying to send a text message to an international number.  We currently only support sending to US numbers.

    2) You're trying to text a number that is not text-enabled such as a landline.

     

    If you're trying to send a text message to a valid US text-enabled number, please private message me your SmartLine # and the number you're trying to text so we can investigate further.  For immediate assistance please call our US based 24/7 Customer Care at 480-463-8715.

     

    Thanks,

    Helen

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