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Not answering or ignoring a call - SmartLine (currently using Grasshopper)


I am testing out SmartLine (currently using Grasshopper) and I have noticed that if I ignore a call or simply don't answer, the caller gets sent to my regular voicemail. Is there a way to force the app to send callers to my SmartLine voicemail if I don't answer during regular business hours?

Community Team
Community Team

Hi @jeremycollins, currently you have to let the call ring through in order for it to go to the Smartline voicemail option.  If you select "Decline" on the incoming call that will trigger the caller to go to your cell phone voicemail.


If the caller is still being sent to your cell phone voicemail after letting it ring through, please contact our live support teams for further investigation.  Thanks.