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Not receiving texts on SmartLine

I am not receiving texts on my SmartLine app. I recently signed up and discontinued a service with ZipWhip. Since I discontinued with them, I have not received texts to SmartLine. ZipWhip says all is cleared on their end. I have called support twice and they have said there is nothing they can do except advise me to delete and re-install the app.. I am going crazy here and missing business texts.

Any advice?!

 

TIA

3 REPLIES 3
Product Team
Product Team

Re: Not receiving texts on SmartLine

Hi @Roman1682

 

Thanks for reaching out to us!

 

What you're experiencing is certainly not normal and very odd. Please send me a private message with your SmartLine number and we'll look into your account.

 

Thanks,

Helen

Re: Not receiving texts on SmartLine

I have the same issue, and made a post regarding the same thing. How to I private message you Helen? I really need to get to the bottom of this, or need to suspend my subscription given I need the text feature for my work.
Product Team
Product Team

Re: Not receiving texts on SmartLine

Hello @Goodconsumer69

 

I just sent you a private message with instructions to email me your SmartLine #.

 

Thanks,

Helen