Sorry to hear that your port out experience has been difficult. Usually when your number is unlocked for port outs, it should be fairly easy for the new carrier to obtain the number. We have people port to those carriers without issues literally multiple times a day. So what you're experiencing is extremely odd. We don't require any additional verification. It appears the new carrier is requiring the additional info and rejecting themselves.
We want to help you get back in business and get this all sorted out as quickly as possible. Please private message me your SmartLine number and someone from the porting team will be in touch with you.
To port out simply send an email to email@example.com from the email associated with your GoDaddy SmartLine account. The email you're sending it from will need to match what is on file with us for security reasons.
Once your info has been verified you'll receive an email confirmation that the number is unlocked. You will have 30 days to port out. We don't require any additional verification with the new carrier to port out.
Are you having problems with getting the number unlocked with us or the new carrier having trouble?