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Helper II
Helper II

Solution: Missing Contacts in SmartLine App

Hi Everyone,

 

Here is a solution to the SmartLine App not displaying contacts that are stored in the local Android Contacts App. 

 

Summary Solution

  • Android Contacts App > Settings > Contacts to Display option
  • Make sure you select all the contacts you wish to display
  • SmartLine App reads from this setting option displaying only those contacts

It took me an entire day to find the cause and controlling setting.  Working with a great tech support person from GoDaddy helped me narrow down the issue, thanks and kudos to Brad for working the problem with me.

 

Tech Notes

  • Screenshots are for Android version 7.1.1 and menu options will likely vary for other versions of Android.
  • Office 365 two-way contact sync to locally stored contacts are available starting from Android 7.x

     

1. Select the Android Contacts App

 

Andoid Contact Icon.png

 

2. Select the (...) Settings Menu

 

Android Contacts Setting Menu.png

 

3. Select Settings > Contacts to Display option

 

1 - Contacts to Display.png

 

4. Change Contacts to Display selection to just Phone Contacts, locally stored phone-only contacts

 

2 - Local Contacts Only Andrioid.png

 

5. Only the locally stored / phone-only contacts are visible inside SmartLine Contacts

 

Local Contacts Only.png


Phone Only Contact - Business Call Contact.png

 

Phone Only Contact - Outgoing Call Contact.png

 

6. Change Contacts to Display selection to just Gmail Contacts

 

3 - Gmail Contacts Only Android.png

 

 

7. Only the Gmail stored contacts are visible inside SmartLine Contacts.

 

3 - Gmail Contacts Only SmartLine.png

 

(In this case zero, the lack of contacts caused great confusion until this setting was figured out. Thinking the SmartLine app was not reading any contacts from the Android phone correctly.)

 

8. Change Contacts to Display selection to All Contacts

 

4 - All Contacts Android.png

 

 

9. All contacts are visible inside SmartLine Contacts

   (Phone-only, Gmail, Office 365 Exhange synced)

 

4 - All Contacts SmartLine.png

 

Saving Contact to Office 365.png

 

 

 

 

 

3 REPLIES 3
Employee
Employee
Solution

Re: Solution: Missing Contacts in SmartLine App

Hi @Aly

 

Thank you so you much for your sharing your experience with everyone.  It is a nice detailed write up of the problem and solution.

 

We appreciate your help in contributing to the SmartLine forum! 🙂

 

Thanks,

Helen

Helper II
Helper II

Re: Solution: Missing Contacts in SmartLine App

Hi @AlohaHelen,

 

You are most welcome.

 

The screenshot photo images, though uploaded and showing as being "public" are only showing up as yellow & black triangles, when you are not logged into your GoDaddy account.

 

Do you as forum admin have to approve their display to the public before everyone can see them?  If not then I am not sure how to fix for public display.  When editing the message I see the screenshots but not when logged out.

 

Thanks for the help.

Aly 🙂

Re: Solution: Missing Contacts in SmartLine App

Great solution, Aly. I was not able to connect Smartline to my Gmail Contacts, though. What I did was import my Gmail Contacts into my Phone "Device". Once that was done, Smartline displayed all of my Contacts.