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When I decline Smartline Call, or ignore the call it goes to my personal phone's voicemail?

When I decline the call, or ignore the call it goes to my personal phone's voicemail.

 

https://www.godaddy.com/community/SmartLine/When-i-decline-the-call/td-p/72955 outlines to ignore the call, but when engaged in the call it goes automatically to my personal VM.

 

Please advise.

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Product Team
Product Team
Solution

Re: When I decline Smartline Call

Hello @Keenan2789,

 

Thanks for reaching out!

 

If you decline the call, it will go to your personal voicemail.  This is not a unique problem to SmartLine but instead a limitation when cellular service is used on top of another calling service. If you ignore the call (volume button) on your iPhone or let the call ring through it should go to SmartLine voicemail. If that is not happening, would you be willing to do a couple of test calls with us? If so, PM me your email and SmartLine #.

 

Thanks,

Helen

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1 REPLY 1
Product Team
Product Team
Solution

Re: When I decline Smartline Call

Hello @Keenan2789,

 

Thanks for reaching out!

 

If you decline the call, it will go to your personal voicemail.  This is not a unique problem to SmartLine but instead a limitation when cellular service is used on top of another calling service. If you ignore the call (volume button) on your iPhone or let the call ring through it should go to SmartLine voicemail. If that is not happening, would you be willing to do a couple of test calls with us? If so, PM me your email and SmartLine #.

 

Thanks,

Helen

View solution in original post