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"Error Code 20. Please contact customer support" when trying to login to smartline

So i just registered to smartline with monthly plans.I want to link it to my phone, but after inputing my number in the link page, it shows an error without text, just a red warning sign (See screenshot, i censore my number tho).

Then i downloaded the apps. and after opening the app, i inputed my godaddy username/customer number + password, then pressed login button, BUT IT DOESNOT WORK. It says "Error code 20. Please contact customer support." 

SS 1 : when trying to link phone number, right after inputing number then pressed the button, this happened.





Someone ?
Staff or any other ?