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Can not login into WordPress

Hi,

 

We had someone managing our WordPress website but they never checked their worked and made alot of errors. Now they are gone and I can not login into WP. I have tried the password reset but I am not receiving an email. So I looked up how to add a new user through cPanel and now WP says that it is an invaild email. 

 

Can you please help me? 

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Super User II
Super User II
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Re: Can not login into WordPress

@Kyle4 

 

I know you own the website. I'm asking if you run the hosting/have control of it?

 

If so, here are some instructions that should help: https://www.godaddy.com/help/change-your-wordpress-password-in-the-database-26920

 

If not, as I said, a whole other can of worms.

 



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3 REPLIES 3
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Super User II
Super User II

Re: Can not login into WordPress

@Kyle4 

 

So, was the website on hosting that you owned, or did they host it as well? If they did both, I'm afraid it's going to be bad news unless they volunetarily offer to give you a backup of the site.



I am a GoDaddy End User - Just Like You
* Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

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Re: Can not login into WordPress

@MrVapor We own the website.

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Super User II
Super User II
Solution

Re: Can not login into WordPress

@Kyle4 

 

I know you own the website. I'm asking if you run the hosting/have control of it?

 

If so, here are some instructions that should help: https://www.godaddy.com/help/change-your-wordpress-password-in-the-database-26920

 

If not, as I said, a whole other can of worms.

 



I am a GoDaddy End User - Just Like You
* Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community


View solution in original post