Solved! Go to Solution.
Hi @regan2056. Thanks for being part of GoDaddy Community! That sounds pretty strange. There may be an issue with the hosting account if those are the only files you're seeing. It sounds like you're connecting to cPanel. If so, you should have at least a /public_html directory to access as well. I recommend getting in touch with our support team if you haven't been able to resolve this issue yet.
Hey @regan2056, even I faced the same issue. While adding new FTP account, you need to select "public_html" folder in 'Directory' input field. Keep sure about that. So create new FTP account with Directory listing set to public_html, and the trying logging through FTP client. It will work. Worked for me too...
thanks. this worked for me. the problem is the default ftp directory godaddy sets u up with points to the wrong directory. another bug they won't fix ever since they changed to this ugly obnoxious-looking new ui.