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    sevenisblue
    New
    ‎06-04-2019 12:11 AM
    ‎06-04-2019 12:11 AM

    Missing YouTube thumbnail on my website

    Hi -

    I have two similar websites, both using the Enfold theme (v4.21), and similar in content. My problem is that the thumbnail for the same YouTube link is present on one website, but not the other. As far as I can tell, they were both set up exactly the same. I'm including photos for comparison. The third video on the right is the same for both sites, but you can see the problem. Any advice on how to fix this would be greatly appreciated.

    Screen Shot 2019-06-03 at 11.48.54 PM.png

    Screen Shot 2019-06-04 at 12.00.23 AM.png

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    1 ACCEPTED SOLUTION
    PL281
    Super User IV
    Super User IV
    ‎06-04-2019 03:32 AM
    ‎06-04-2019 03:32 AM

    @sevenisblue 

     

    I can see from your screen shot that the video missing the image is using the youtu.be URL - I find that with WordPress and YouTube you need the full youtube url or sometimes not all the settings get pulled in correctly

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
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    View solution in original post

    3 REPLIES 3
    PL281
    Super User IV
    Super User IV
    ‎06-04-2019 03:32 AM
    ‎06-04-2019 03:32 AM

    @sevenisblue 

     

    I can see from your screen shot that the video missing the image is using the youtu.be URL - I find that with WordPress and YouTube you need the full youtube url or sometimes not all the settings get pulled in correctly

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

    View solution in original post

    sevenisblue
    New
    In response to PL281
    ‎06-11-2019 04:30 PM
    ‎06-11-2019 04:30 PM

    Thank you so much, @PL281!

    This did the trick!

    Sakshi841
    New
    In response to PL281
    ‎08-03-2019 12:44 AM
    ‎08-03-2019 12:44 AM

    Hi

     

    Even I was facing the issue. Your solution was of great help. Thank You @PL281 

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