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Multiple IPN with refund

When a refund is issued, we receive up to seven confirmation IPN's. 

GoDaddy suggested it was related to outdated plugins - we updated these, but the issue persists.

 

Has anyone encountered this? 

Thanks,

Jane

1 ACCEPTED SOLUTION
Super User II

@JaneMc

 

Saw you have not yet received a response.... Where are the IPN emails generating from?  PayPal?

 

If PayPal, make sure that your IPN URL is correct within the PayPal dashboard:

 

Profile > Profile and Settings > My Selling Tools > Instant payment notifications

 

Whatever plugin you are using to process payments should provide the IPN URL that needs to be entered in the above area.

If the plugin provided IP in correct, then I would contact the plugin developer for support.

 

HTH! 😉

Judith
"You have to be odd to be number one." Dr. Seuss

View solution in original post

1 REPLY 1
Super User II

@JaneMc

 

Saw you have not yet received a response.... Where are the IPN emails generating from?  PayPal?

 

If PayPal, make sure that your IPN URL is correct within the PayPal dashboard:

 

Profile > Profile and Settings > My Selling Tools > Instant payment notifications

 

Whatever plugin you are using to process payments should provide the IPN URL that needs to be entered in the above area.

If the plugin provided IP in correct, then I would contact the plugin developer for support.

 

HTH! 😉

Judith
"You have to be odd to be number one." Dr. Seuss

View solution in original post