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Wordpress Site Cannot Be Reached

Hi all, I have a domain with economy hosting.

I have two sub domains on them each with wordpress installations, one is fairly new, and I've been unable to access it if there was www. in the domain name.

I've reached out to godaddy chat for assistance, who said it was a C-Name and A-Name issue. And claimed to fix it, which lead to the site not loading, giving a "Site Cannot Be Loaded"
After speaking to another agent they said they saw an issue with the IP address, which they also claimed to rectify and would need 24hrs to propagate. It's since then been way more than 24 hours, and I still have the issue.

Another agent is stating there is an issue with the wp-config.php, but cannot rectify it. Further more it's both sites I have this issue on and it was fine before the first agent did anything.

Thus far the chat has been useless, any assistance would be greatly appreciated.

focusstudiostt.webdev.windtunneldigital.com/

Chrome: DNS_PROBE_FINISHED_NXDOMAIN



1 ACCEPTED SOLUTION

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Super User III
Super User III
Solution

Re: Wordpress Site Cannot Be Reached

@Kasey 

 

If you goto https://dcc.godaddy.com/manage/windtunneldigital.com/dns do you see a record for focusstudiostt.webdev

 

Based on what I'm seeing that record is not in the DNS and therefore won't load

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

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View solution in original post

1 REPLY 1
Highlighted
Super User III
Super User III
Solution

Re: Wordpress Site Cannot Be Reached

@Kasey 

 

If you goto https://dcc.godaddy.com/manage/windtunneldigital.com/dns do you see a record for focusstudiostt.webdev

 

Based on what I'm seeing that record is not in the DNS and therefore won't load

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post