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JaneParish
Getting Started

Wordpress not accessible

I'm no longer able to access my Wordpress website through the usual Godaddy.com links. Instead, the Wordpress login page is just presented to me with blank username and password fields. 

 

There was a Wordfence issue, which had blocked de to repeated failed attempts to login – so I followed instructions and disabled this plugin via ftp, and have left it for 4 days now.

 

I downloaded a copy of the website and I'm able to view it locally using Mamp Pro software. The website itself is functioning normally online as well.

 

Any ideas why I cannot access Wordpress via Godaddy?

1 ACCEPTED SOLUTION

@JaneParish 

 

That sounds like your user was compromised or is blocked (even though you disabled the plugin) 

 

Here are instructions to add a new admin user via the database - 

https://www.wpbeginner.com/wp-tutorials/how-to-add-an-admin-user-to-the-wordpress-database-via-mysql...

 

The GoDaddy Edit Site button will login as the first full admin it finds - it seems like there is no admin user on the site

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

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View solution in original post

5 REPLIES 5
PL281
Super User III

@JaneParish 

 

What is your domain name?? and is this in a cPanel server or Managed WordPress??

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

https://jandrcareltd.co.uk/

Managed Wordpress

 

@JaneParish 

 

So I was able to get to https://jandrcareltd.co.uk/wp-login.php without a problem - is there something else where you are blocked or not seeing what you are expecting??

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

Yes. Usually I login to godaddy.com and navigate to Wordpress and there Edit Site. Normally this logs me in directly and I never even see the Wordpress login page, but all I now get https://jandrcareltd.co.uk/wp-login.php, and entering my username and password does nothing, just returns the same blank Wordpress login page. Is it possible my Wordpress login has been compromised/hijacked?

 

Screenshot 2021-02-22 at 14.35.59.png

@JaneParish 

 

That sounds like your user was compromised or is blocked (even though you disabled the plugin) 

 

Here are instructions to add a new admin user via the database - 

https://www.wpbeginner.com/wp-tutorials/how-to-add-an-admin-user-to-the-wordpress-database-via-mysql...

 

The GoDaddy Edit Site button will login as the first full admin it finds - it seems like there is no admin user on the site

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post