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no access to 2 websites with different issues

Please help.  I have 2 websites, the first one I upgraded PHP to 7 and shortly after it says 

This page isn’t working is currently unable to handle this request.

My second one was working fine all day til I had to refresh.  then i get a blank screen with  Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

the bummer is I have never used a FTP program before.  I am used to using the dashboard in wordpress, and all the plugins.  I am sure I need to learn FTP but i have no idea where to start and what all the codes mean, etc.   Any help would be awesome as these are my clients sites   HELP!!