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unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

Hi,

 

I am unable to import data when using premium wordpress themes The Gem, Enfold, Elementor.

It is usually demo data that you can only import via an installed wp theme or plug in. 

It has been advised to us FTP to import these files.. but with premium themes you dont get access to the files in order to ftp or upload directly with the cpanel.. 

 

I have tried many things... adjusted php settings.. and wp config file too.. I am going nuts going around in circles..

Are there restrictions with importing files with this hosting service. I can't use any of my premium wordpress themes properly. I cant import anything.

 

OO

16 REPLIES 16
Super User II
Super User II

Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

@oonaghd 

I'm sure this is frustrating - 

 

1) Can you send a screen capture of the error / alert

2) Can you provide your domain name

3) I would check the Settings -> Media and see if there is a Path on the page

4) What type of server / platform do you have this WordPress site on?

GoDaddy Pro User - Managing over 300 WP Sites

Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

OK.. With the Gem wp theme I kept getting ajax error when either activating the theme using the purchase code... or when importing demo files

Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

With the Enfold wp themes it is just completely unable to import any demo templates also

 

WIth the Brooklyn theme the "website installer" utility also cannot import or load anything..

below is the reccomended setting swhich I have applied

https://codexthemes.ticksy.com/article/8024

moingrafik.com  




Super User II
Super User II

Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

@oonaghd 

 

Thank you for saying you are getting the ajax error, but if you could still answer 

 

1) Can you send a screen capture of the error / alert

2) What type of server / platform do you have this WordPress site on?

 

There could be a couple different things causing this and need a bit more information

GoDaddy Pro User - Managing over 300 WP Sites

Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

moingrafik.com

 

it is running on a linux server.. 

 

also I cant attach or paste a screen shot here

 

Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

Spoiler
screen.jpg

moingrafik.com

 

it is running on a linux server.. 

 

also I cant attach or paste a screen shot here

 

Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

HI,

 

I tried to attach a screen shot.. if you can see the image it will show you that nothing has been installed using the web installer utility in briooklyn theme--

 

I can also add.. that I had instlalled elementor which is a plug in .. but when I went to set a template within a page.. it just completely froze and I was unable to do anything with it.. it seems very slow or restrictive with premium themes..

Super User II
Super User II

Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

@oonaghd 

 

When I go to http://www.moingrafik.com/  I see content but looks like a visual composer is not activated - 

 

I also see that you are running a multisite network, while this "shouldn't" affect the import process it could.

 

I know some themes won't import properly for example if you don't have all the plugins activated - So you might need to do that at the network level first

GoDaddy Pro User - Managing over 300 WP Sites

Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

all needed plug ins are activated before I try to do anything.. so it has been consistant with a few themes here.. restrictioons and very slow

Super User II
Super User II

Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

I'm assuming that you are on a cPanel server and have access to the file manager (especially since this is setup as a multi-site install)

 

1) There shouldn't be any restrictions on the server (plan) side of things - any restrictions right now could be WordPress items

 

2) Is there an error log in the public_html folder that might also help shed some light

 

3) If not already done so, I would recommend turning on debug mode in the wp-config.php and then it might also display some additional errors

 

Right now I would guess that it might be a memory issue / php version issue.

Also I am assuming that there is a reason you wanted to set up a multi-site install - but just confirming

GoDaddy Pro User - Managing over 300 WP Sites

Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

the error log

 

[14-Jul-2019 00:29:08 UTC] PHP Fatal error: Uncaught Error: Call to undefined function get_transient() in /home/uh0l2b0797wd/public_html/deleteme.wpnewr.php:16
Stack trace:
#0 {main}
thrown in /home/uh0l2b0797wd/public_html/deleteme.wpnewr.php on line 16
[14-Jul-2019 00:29:09 UTC] PHP Fatal error: Uncaught Error: Call to undefined function get_transient() in /home/uh0l2b0797wd/public_html/deleteme.wpineh.php:16
Stack trace:
#0 {main}
thrown in /home/uh0l2b0797wd/public_html/deleteme.wpineh.php on line 16
[14-Jul-2019 00:29:09 UTC] PHP Fatal error: Uncaught Error: Call to undefined function get_transient() in /home/uh0l2b0797wd/public_html/deleteme.wp2l24.php:16
Stack trace:
#0 {main}
thrown in /home/uh0l2b0797wd/public_html/deleteme.wp2l24.php on line 16
[14-Jul-2019 02:28:21 UTC] PHP Warning: mysqli_real_connect(): (28000/1045): Access denied for user 'i5865571_wp2'@'localhost' (using password: YES) in /home/uh0l2b0797wd/public_html/wp-includes/wp-db.php on line 1612
[14-Jul-2019 02:30:38 UTC] PHP Warning: mysqli_real_connect(): (28000/1045): Access denied for user 'i5865571_wp2'@'localhost' (using password: YES) in /home/uh0l2b0797wd/public_html/wp-includes/wp-db.php on line 1612
[14-Jul-2019 02:30:45 UTC] PHP Warning: mysqli_real_connect(): (28000/1045): Access denied for user 'i5865571_wp2'@'localhost' (using password: YES) in /home/uh0l2b0797wd/public_html/wp-includes/wp-db.php on line 1612
[14-Jul-2019 02:38:34 UTC] PHP Warning: mysqli_real_connect(): (28000/1045): Access denied for user 'i5865571_wp2'@'localhost' (using password: YES) in /home/uh0l2b0797wd/public_html/wp-includes/wp-db.php on line 1612
[14-Jul-2019 07:52:01 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:01 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:01 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:01 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:01 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:01 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:01 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:02 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:02 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:02 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:02 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:02 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:02 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:02 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:02 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:02 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:02 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:02 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:02 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:02 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 07:52:02 UTC] PHP Warning: unlink(/home/uh0l2b0797wd/public_html/wp-content/uploads/thegem-logos/temp_logo_file.png): No such file or directory in /home/uh0l2b0797wd/public_html/wp-content/themes/thegem/functions.php on line 2470
[14-Jul-2019 10:02:27 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2854
[14-Jul-2019 10:02:27 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2858
[14-Jul-2019 10:02:27 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3708
[14-Jul-2019 10:08:34 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2854
[14-Jul-2019 10:08:34 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2858
[14-Jul-2019 10:08:34 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3708
[14-Jul-2019 10:08:35 UTC] UT_Resize.process() error: $url parameter is required
[14-Jul-2019 10:08:35 UTC] UT_Resize.process() error: $url parameter is required
[14-Jul-2019 10:08:35 UTC] UT_Resize.process() error: $url parameter is required
[14-Jul-2019 10:08:35 UTC] UT_Resize.process() error: $url parameter is required
[14-Jul-2019 10:08:35 UTC] UT_Resize.process() error: $url parameter is required
[14-Jul-2019 10:09:31 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2854
[14-Jul-2019 10:09:31 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2858
[14-Jul-2019 10:09:31 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3708
[14-Jul-2019 10:29:36 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2854
[14-Jul-2019 10:29:36 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2858
[14-Jul-2019 10:29:36 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3708
[14-Jul-2019 10:44:51 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2854
[14-Jul-2019 10:44:51 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2858
[14-Jul-2019 10:44:51 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3708
[14-Jul-2019 10:51:45 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2854
[14-Jul-2019 10:51:45 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2858
[14-Jul-2019 10:51:45 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3708
[14-Jul-2019 10:59:23 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2854
[14-Jul-2019 10:59:23 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2858
[14-Jul-2019 10:59:23 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3708
[14-Jul-2019 11:01:11 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2854
[14-Jul-2019 11:01:11 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2858
[14-Jul-2019 11:01:11 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3708
[14-Jul-2019 11:01:56 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2854
[14-Jul-2019 11:01:56 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2858
[14-Jul-2019 11:01:56 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3708
[14-Jul-2019 11:02:00 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2854
[14-Jul-2019 11:02:00 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2858
[14-Jul-2019 11:02:00 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3708
[14-Jul-2019 11:08:32 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2854
[14-Jul-2019 11:08:32 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2858
[14-Jul-2019 11:08:32 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3708
[14-Jul-2019 11:26:03 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2854
[14-Jul-2019 11:26:03 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2858
[14-Jul-2019 11:26:03 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3708
[14-Jul-2019 11:27:31 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2854
[14-Jul-2019 11:27:31 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2858
[14-Jul-2019 11:27:31 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3708
[14-Jul-2019 11:27:32 UTC] UT_Resize.process() error: $url parameter is required
[14-Jul-2019 11:27:32 UTC] UT_Resize.process() error: $url parameter is required
[14-Jul-2019 11:27:32 UTC] UT_Resize.process() error: $url parameter is required
[14-Jul-2019 11:27:32 UTC] UT_Resize.process() error: $url parameter is required
[14-Jul-2019 11:27:32 UTC] UT_Resize.process() error: $url parameter is required
[14-Jul-2019 11:28:27 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2854
[14-Jul-2019 11:28:27 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2858
[14-Jul-2019 11:28:27 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3708
[14-Jul-2019 11:28:58 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2854
[14-Jul-2019 11:28:58 UTC] PHP Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/uh0l2b0797wd/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2858


Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

there error log is huge.. I could only paste in somee of it.. I cant attach the file here

Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

server_.jpg

 

debug is on.. so now it seems that this utility in one of my themes is showwig up with no php info at all.. 

Highlighted

Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

really this is a nightmare.. thanks for the support tho.. But I buy host space and I buy good themes.. and its all a complete waste and alot of time exploring tech issues.. it seems to just be a case of memory and some sort of file import restriction in each theme installed to use

Super User II
Super User II
Solution

Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

@oonaghd 

 

A couple of quick things

1) Thank you for posting what you did of the error log

 

2) Yes some themes have extra things that show up in the admin when debug mode is on so that if you are working with the theme author then can get additional information

 

3) So I see a couple of issues in the error log

A) There are some references to "deleteme" which could imply a compromised theme or plugin

B) in the "The Gem" theme - the functions.php is looking for a temp logo which isn't in the system

C) There are some notes about Revolution Slider - which could be a version issue or a PHP issue - can you check in the cPanel settings and see what version of PHP you are running

 

4) I also see from your earlier screen capture that you are running v4.9.1 of the theme the latest version in their change log is  4.9.1.2 from December of 2018 which shows as updates to the page builder for WordPress 5 and in Theme Forest I see an update in March 2019 - not sure what it addressed

 

What I would try moving forward to resolve this....

1) Check that you are running PHP 7.x

2) Download / attempt to install the latest version of the theme(s)

3) Setup a new blank WordPress site (non-Multisite Mode) and attempt to install the theme there

4) If that still fails I would reach out to the theme author for their input.

 

If it works on #3 but not on #2 - that means there is something in the theme or theme settings that doesn't support multi-site mode

 

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I am making an assumption you are  aware of what multi-site mode but, but in the event you are not or for others reading this thread....

Multi-Site Mode is a feature in WordPress that allows you to have 1 WordPress installation actually run multiple website and they are "linked" in a way

1) They all share the same database

2) A user can be assigned to multiple site and then switch between them - This is where you see the "My Sites" tool bar icon in the screenshots in this thread

3) There can be restrictions on what can be done at a site level verse a "network" level and what can be added / installed 

 

I normally recommend staying away from Multi-Site Setup except in specific purposes - for example you have a national organization and regional chapters - you could set up the regional chapters in a multisite so an admin could get to all the chapters but each chapter could manager their own.

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GoDaddy Pro User - Managing over 300 WP Sites

Re: unable to import data when using premium wordpress themes The Gem, Enfold, Elementor

gemimport.jpg

 

I reinstalled wp and exluded multisites setting. Ensured the theme was updated asap after installation. Bizaare but the download file after purchase is an older version. unless it updated the day or mins after I had it purchased. 
So that "import files" utility that was crashing or bringing up "ajax error" is gone. Also of course the php settings were adjusted for the themes requirement. 

Another point tho.. if you look in the web address field in the screen shot, you can see non secure and no http in the web address. 
When the import demo files within the premium theme was not working I had https showing in the addreess field.

 

The https I had was due to having used "Cloudflare". The site was running slow so I used a CDN option with cloudflare and also I set up a "flexible ssl" utility also with cloudflare. Then I also had changed the DNS to cloudflares DNS. Link below shows some info on this. 

https://jonnyjordan.com/blog/how-to-setup-cloudflare-flexible-ssl-for-wordpress/

 

I dont know if CDN or flexible ssl had caused a problem. But my site would come up as secure with https. But i suspected it was interfering with the importing options.. the browser was giving up warnings of "unsafe scripst"... though I would click on "install scripts" in order to continue importiong theme demo files.... which didn't fix the problem.

 

.. Then I changed the DNS back to the godaddy nameservers just in case, and began testing again.

Then the "https" in the website address showed up in red with a line through it. When I went to "import demo files" with the theme,  the browser web address field would tell me, you are installing unsafe scripts or something like that.. so I clicked on "allow install scripts" again.... With all this I worried so I went into my cloudflare account and tried to disable the action from there.

 

BUt I am not sure if this helped. However with the field without any "http" is working. I am wondering if SSL would be a problem for these themes and the import facility.. since the scripts may not be considered safe.. thoughthey are part of the theme. I ensured all was updated however. this may have helped hugely.

 

Yes it is working now. But I don't hold my breath. I have yet to install a CDN again.. and also at some stage I will have to ensure for SSL and then also I need to install WP Super Cache or W3 Total Cache. I am wondering if those plugs ins caused a problem tho the theme recommends these cache plug ins. 

 

Huge thanks however for this help.