I'm thinking you may have to get in touch with cPanel to get an answer on this one. Alternatively, you could contact Fully Managed Server support and they may be able to help you for a small fee. Also, you could seek out a server admin and hire them to investigate and resolve the issue.
I am a GoDaddy End User - Just Like You * Please note that I offer free advice on this forum. I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *
Once your issue is resolved, please be sure to come back and click accept for the solution